Shipping policy
SHIPPING POLICY
FixyPaint
Last updated: March 5, 2026
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1) SHIPPING ORIGIN
All orders are shipped from: Kaunas, Lithuania.
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2) PROCESSING / DISPATCH TIME
Processing time: SAME DAY or NEXT WORKING DAY after payment is confirmed.
We dispatch orders on every working day (Monday to Friday, excluding public holidays).
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3) SHIPPING METHODS
We ship using standard international services by default.
At checkout, buyers may be able to select other shipping options (for example: faster/express services), where available.
Tracking: ALL shipments are TRACKED.
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4) FREE STANDARD SHIPPING
We offer FREE STANDARD SHIPPING by default.
If you choose a shipping option other than the free standard service (for example, express), additional shipping charges may apply and will be shown at checkout.
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5) ESTIMATED DELIVERY TIMES (WORKING DAYS)
Delivery times are estimates and are NOT guaranteed.
EU & UK: 3–7 working days
USA / Canada: 5–12 working days
Australia / New Zealand: 10–20 working days
Rest of world: depends on destination, usually 5–20 working days
Note: We do not currently sell/ship within Lithuania.
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6) CUSTOMS, DUTIES, AND TAXES (IMPORTANT)
International orders may be subject to import duties, taxes, customs fees, or brokerage fees charged by your local authorities.
Unless stated otherwise at checkout:
- The BUYER is responsible for any import duties/taxes/fees.
USA: For US customers, applicable taxes may be added at checkout where required.
USA: Duties, import taxes, and applicable import charges for US orders are paid by us where shown/collected as part of our checkout and shipping setup. US customers should not be charged these import fees on delivery for those DDP shipments.
We do NOT mark parcels as “gift” and we do NOT declare false values.
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7) ADDRESS ACCURACY
The buyer is responsible for entering the correct shipping address at checkout.
If an address is incomplete/incorrect and the parcel is returned to us, we can re-ship after it returns, but the buyer must pay the shipping cost again (unless the issue was caused by us).
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8) ADDRESS CHANGES
Address changes are possible ONLY if the order has NOT been shipped.
If you need to change the address, contact us immediately at support@fixypaint.com.
If the order has already shipped, we may not be able to change the destination.
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9) DELAYS
Delivery estimates can be affected by factors outside our control, including:
- carrier delays
- customs clearance
- peak seasons
- weather events
- local disruptions
These delays do not automatically qualify for a refund.
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10) TRACKING SHOWS “DELIVERED” BUT NOT RECEIVED
If tracking shows DELIVERED but you did not receive your parcel, you must:
1) contact your local carrier/post office and request delivery details (GPS/photo/signature if available)
2) check with household members/neighbours and around the delivery location
3) then contact us with your order number and your findings
We ship to the address provided in the order. We are not responsible for parcels marked delivered by the carrier to that address.
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11) LOST IN TRANSIT / OUTSIDE DELIVERY RANGE
If your order is significantly delayed and falls outside the expected delivery range for your destination, contact us.
If a shipment is confirmed lost (or considered lost due to excessive delay), we will offer ONE of the following:
- a replacement shipment, OR
- a refund
The resolution method is decided case-by-case depending on the situation, tracking history, and carrier investigation results.
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12) DAMAGED / LEAKING PARCELS (REPORT WITHIN 72 HOURS)
If your parcel arrives damaged, leaking, or incomplete, you must contact us within 72 hours of delivery.
Email support@fixypaint.com and include:
- order number
- photos of the outer packaging (all sides)
- photo of the shipping label
- photos/video of the damage/leak and the items inside
Without timely photo evidence, we may be unable to support a carrier claim and may not be able to offer a resolution.
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13) CONTACT
Support: support@fixypaint.com