Privacy policy
Last updated: March 5, 2026
FixyPaint operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the “Services”). FixyPaint is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information (depending on how you interact with the Services, where you live, and as permitted or required by applicable law):
• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including payment card information, transaction details, payment confirmation and other payment details. (Note: payments are processed by Shopify and/or payment providers — we do not store full payment card numbers.)
• Account information including your username, password, preferences and settings (if you create an account).
• Transaction information including the items you view, put in your cart, add to your wishlist (if available), purchase, return, exchange or cancel, and your past transactions.
• Communications with us including the information you include in communications with us (for example, when sending a customer support inquiry).
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
PERSONAL INFORMATION SOURCES
We may collect personal information from the following sources:
• Directly from you, including when you create an account, place an order, contact us, or otherwise provide us with your information.
• Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
• From our service providers, including when we engage them to enable certain technology and when they collect or process your information on our behalf (for example, payment processing, analytics, shipping and email tools).
• From partners or other third parties, where permitted by law (for example, advertising partners or fraud prevention providers).
HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
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Provide, operate, tailor, and improve the Services
We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, communicate about your order, maintain and manage your account (if you create one), remember preferences where applicable, arrange shipping, facilitate returns (where applicable), enable you to post reviews (if available), and improve the Services.
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Marketing and advertising
We may use your personal information for marketing and promotional purposes, such as sending promotional communications by email (where permitted), and showing you online advertisements for products or services on the Services or other websites, including based on your activity on the Services. Where required, we will obtain consent before sending marketing emails or using certain cookies.
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Security and fraud prevention
We use personal information to provide a secure shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, and protect our Services and customers. If you register an account, you are responsible for keeping your account credentials safe.
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Communicating with you
We use your personal information to provide customer support, respond to inquiries, and maintain our business relationship.
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Legal reasons
We use your personal information to comply with applicable law, respond to valid legal process, enforce our terms and policies, and protect our rights and the rights of our customers.
HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy, including:
• With Shopify, and with vendors and other third parties who perform services on our behalf (for example: website hosting, payment processing, fraud prevention, analytics, customer support tools, cloud storage, shipping and delivery partners).
• With marketing and advertising partners to provide marketing services and show advertisements. These partners may use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to opt out of certain targeted advertising.
• When you direct us, request, or otherwise consent to our disclosure of information (for example, to ship you products).
• In connection with a business transaction (such as a merger, acquisition, or bankruptcy), where permitted by law.
• To comply with legal obligations, respond to subpoenas/search warrants and similar requests, enforce our policies, and protect or defend the Services and our rights.
RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify and certain third parties that may be located in countries other than where you reside, in order to provide and improve the Services.
To learn more about how Shopify uses your personal information, you can visit Shopify’s consumer privacy information and privacy portal on Shopify’s website.
COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies and similar technologies to operate the Services, remember preferences, understand usage, and support marketing/advertising. Depending on your location, you may be able to manage cookie preferences through a cookie banner or your browser/device settings. Disabling cookies may affect the functionality of the Services.
THIRD PARTY WEBSITES AND LINKS
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We are not responsible for the privacy or security of such sites.
CHILDREN’S DATA
The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you believe a child has provided personal information to us, contact us and we will take appropriate steps consistent with applicable law.
SECURITY AND RETENTION OF YOUR INFORMATION
No security measures are perfect or impenetrable, and we cannot guarantee perfect security. We recommend that you do not use unsecure channels to communicate sensitive information.
We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce our policies, and for other legitimate business purposes. Retention periods vary depending on the type of information and the reason we hold it.
YOUR RIGHTS AND CHOICES
Depending on where you live, you may have some or all of the following rights in relation to your personal information (subject to exceptions and limitations):
• Right to Access / Know: request access to the personal information we hold about you.
• Right to Delete: request deletion of certain personal information.
• Right to Correct: request correction of inaccurate personal information.
• Right of Portability: request a copy of your personal information and, in some cases, request transfer to a third party.
• Managing marketing preferences: you may opt out of marketing emails at any time using the unsubscribe link in our emails (where included). Even if you opt out, we may still send non-promotional messages related to your orders or account.
If you are in the UK or EEA, you may also have the right to:
• Object to certain processing and request restriction of processing.
• Withdraw consent where we rely on consent (this does not affect processing before withdrawal).
We may need to verify your identity before processing requests. We will respond within the time required by applicable law.
COMPLAINTS
If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
INTERNATIONAL TRANSFERS
We may transfer, store, and process your personal information outside the country you live in. Where required, we rely on recognized transfer mechanisms (such as Standard Contractual Clauses) or other lawful bases for international transfers.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the “Last updated” date.
CONTACT
If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise your rights, contact us:
Email: support@fixypaint.com
For the purposes of applicable data protection laws, FixyPaint (Lithuania) is the data controller of your personal information. If you require our postal address for formal notices, please request it by email and we will provide it.